The products of Shanghai Xuanmai Thermal Energy Equipment Engineering Co., Ltd. have strict quality assurance, and provide customers with satisfactory pre-sale, in-sale and after-sale services. At the same time, based on the principle of customer first and service first, we make the following service commitments to customers:

    Service goal: to satisfy customers, to reassure customers, to continuously improve, and to continuously improve service quality.

    Specific measures: After receiving a call from a customer, solve the problem as soon as possible; if the problem cannot be solved, the relevant technical personnel must reply to the customer within 30 minutes; if the burner fails, it must arrive at the customer site as quickly as possible, and solve it first Problems, and then determine the reasons; regular return visits to understand the use of equipment, and timely discovery of potential equipment problems。

Quality assurance

1. After the equipment debugging is completed, the electrical system is guaranteed to be under normal control; the piping system is strictly checked to ensure air tightness, and the components are tightly connected without oil leakage and gas leakage.

2. For all products sold by our company, customers will enjoy a 12-month warranty period, which starts from the date when the product is qualified for commissioning.

3. If the fault occurs during the warranty period, if it is caused by product quality, our company provides free door-to-door service (Jiangsu, Zhejiang and Shanghai); if the fault is not caused by quality reasons, our company only charges the cost (travel expenses are actually reimbursed; accessories, cost price replacement ).

4. After the warranty period, regular return visits and maintenance will be implemented to customers, and paid services will be provided for life.

   Agents, distributors and after-sales service outlets all over the country (Shandong, Hebei, Ningbo Cixi, Jinhua, Wuxi).